Difficult Conversations: How to Discuss What Matters Most

Description

This resource outlines the importance of initiating difficult conversations, providing tips on how to do so and offering advice for specific topic situations like having a difficult conversation via phone.

Features

10 most frequently asked questions, strategies for managing difficult conversations, steps to separate facts from feelings

Practical Applications

• Address disagreements before they escalate into unmanageable conflicts by following steps to move toward a stance of learning in order to resolve potential problems.
• Use tips in this book during periods of change within the congregation, like a change in clergy leadership.